Satisfaction Lab

Wowza Innotech hosted an onsite customer meetup at their headquarters. Each session concluded with attendees completing a satisfaction survey on an internal workstation accessible only within the building's network. During one session, a customer noticed the survey page redirected them to a suspicious external site prompting a file download. They reported it immediately to the IT and Incident Response (IR) team. Initial triage confirmed the survey workstation had been compromised. Internal interviews revealed that one attendee had a heated disagreement with staff over product performance — an individual with a history of misusing technology when upset. Given the timing, the...